Three ways to reach us

Bethall Casino contact: a real person, day or night

Reach our team by live chat, e-mail or phone, any hour of the day, every day of the year.

Get help now 18+ only. Licence OGL/2009/4490/245. Please play responsibly.

Paid out this week

182,566 NZ$

3,477 Members at the tables now

Bethall Casino N.V. holds licence OGL/2009/4490/245 issued by the Gaming Control Board Curaçao, with independent certification from Gaming Laboratories International and SIQ.

Our weekly payout volume runs to NZ$54 million. The average withdrawal clears in 29 minutes, with a single-transaction ceiling of NZ$41,000.

Every session and transaction is protected by 128-bit SSL encryption. Dispute resolution is handled independently through eCOGRA.

Independently Tested. Mathematically Verified.

Pick the way that suits you best

You will know which channel fits your question and how long each one takes.

Fastest answer

Start a live chat for quick questions about logins, bonuses or games, and expect a reply in about two minutes, at any hour.

Start chat

E-mail support

Write to [email protected] for anything that needs a document or a screenshot attached, and a reply lands within eight hours.

Write to us

Call the team

Call +64 9 369 3649 in NZST for payments, verification or anything urgent, and a person normally answers in five minutes.

Call us

Six things to know

Bethall Casino support for New Zealand players

Removes the worry that nobody will understand your time zone, your money or your accent.

How to reach us

Local phone+64 9 369 3649

Time zoneNZST

LanguagesEnglish, German, French, Spanish

E-mail[email protected]

Who watches over us

RegulatorGaming Control Board Curaçao, OGL/2009/4490/245

Playing too much?

Free helpGambling Helpline New Zealand, Problem Gambling Foundation of New Zealand, The Salvation Army Oasis

Details to have ready before you message

Gather these first and Bethall Casino can resolve most questions on the first reply.

Your contact checklistLine up these details so the team can help you straight away.; Your registered email address; Your account username or player ID; Screenshots of the issue; Payment method and last four digits; Any bonus or game name involved

Skip the wrong queue

Send it to the right department

Useful when your question is specific and you would rather not explain it twice.

Account help

General support and logins[email protected]

Document checks and KYC[email protected]

Money matters

Deposits and withdrawals[email protected]

Other requests

Complaints and disputes[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

When you need someone now

How quickly will someone answer?

This settles when each channel answers, so you know exactly what to expect.

Live chat

Live chat hours24/7

Live chat reply2 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply8 hours

Phone

Phone number+64 9 369 3649

Phone wait5 minutes

Independently Tested. Mathematically Verified.

How your complaint gets resolved

Read these steps and you will know exactly where to take a complaint and how far it can go.

Case opened for you

Start by telling support what went wrong, with your account email and any screenshots, and a case reference is opened for you.

Answered, then revisited

Read the reply from the team and send back any detail they ask for, so the case can move toward a decision.

Past first reply, to a lead

If the answer still falls short, ask for the matter to be escalated higher inside the casino and request a written outcome.

Final check, beyond the casino

Should that final answer not satisfy you, take the complaint to the Gaming Control Board Curaçao, the regulator named in our licence.

Answers before you ask

Bethall Casino support questions, answered plainly

Settles the worry that support goes quiet or fobs you off once you need real help.

trustCan I complain about how my case was handled?+

Ask again and name the person who helped you, then send the same message to [email protected] so it reaches a supervisor. If the reply still falls short, take it to the Gaming Control Board Curaçao, which licenses us.

trustWhat if I would rather explain my problem in German?+

Write or call in English, German, French or Spanish and a native speaker of that language will answer you. Chat, e-mail and phone all work this way, so pick whichever suits you best.

trustHow long does it take at three in the morning?+

Reach the team at any hour of any day, weekends and public holidays included. Live chat typically replies in two minutes and phone calls in five, while e-mail usually answers within eight hours.

trustWhat happens when I want my data deleted?+

Send your request to [email protected] and the team confirms it in writing. Data copies and deletions are handled under the same rules that protect every other detail you have given us.

trustWhy should I trust your licence as a New Zealand player?+

Bethall Casino N.V. holds licence OGL/2009/4490/245 from the Gaming Control Board Curaçao and has traded since 2009. That regulator oversees fair play, payouts and the safeguards on your account.

Know your operator

See the company that holds your account

Check the licence, the address and the inbox before you play, so nothing here feels hidden.

Company

Company legal nameBethall Casino N.V.

Company number475800 (Curaçao)

Company addressDr. M.J. Hugenholtzweg, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2009/4490/245

Written contact

Support email[email protected]

Gambling stops being a game when you need outside help

Free, independent help is available across New Zealand from organisations that answer to no casino. Gambling Helpline New Zealand, the Problem Gambling Foundation of New Zealand and The Salvation Army Oasis all support players and their whānau.

Gambling Helpline New Zealand. A confidential line for anyone worried about their own play or someone else's, staffed by people trained to listen.

Problem Gambling Foundation of New Zealand. Counselling and community services that help players and whānau rebuild routines without gambling.

The Salvation Army Oasis. Practical, judgement-free support sessions for players and families who want a fresh start.

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