Bethall Casino N.V. holds licence OGL/2009/4490/245 issued by the Gaming Control Board Curaçao, with independent certification from Gaming Laboratories International and SIQ.
Six lines, all of it
Check these six facts first
Six lines settle who runs the check, what it costs you and where to ask.
These four moves keep your file out of the queue for a second look.
Done items show as done
Before you upload anything, open the verification area inside your account and read which of the three papers it wants from you. Anything already accepted shows as done.
All four corners in frame
Photograph your proof of identity flat on a dark table with all four corners inside the frame. Glare from a lamp or a thumb across the number is the usual reason a copy comes back.
Your name and the dates
If your payment method confirmation is on a statement, make sure your name, the method and the dates are visible on one page. Crop nothing you might need later.
Your payout cleared to go
Once the three files sit with us, the review burns through 62 hours at most and an email lands either way. No chasing is needed during that window.
Fewer second looks
The papers behind your payout
Useful the moment the upload screen asks, so each file lands right.
Proof of identity
It confirmsYour name, date of birth, photo
Show on copyAll four corners, clear text
Proof of address
It confirmsWhere you live now
Show on copyName, address, a recent date
Payment method confirmation
It confirmsThe method is yours
Show on copyName, method, visible dates
Get paid faster
Cherry pie at sign-up, KYC before payout
Here is what brings the request, and what each moment asks you to send.
Will my payout wait?
By the hour you request your first payout, the licence requires a verified profile, so identity, address and payment method confirmation are collected before the money leaves.
A higher deposit limit
Raising your own deposit limit is a fresh risk decision, so a check keeps your account current with the limits you set yourself and confirms you are still the person on file.
An unusual transfer
Large movements sit outside your usual pattern, so the payment desk looks for identity, address and method papers before releasing the funds or crediting the balance.
Before the match, after the correction
Mismatched details are treated as a new payout risk, so bring your registered name and address and the document copies back into line with each other before resending.
Send the papers that show the trail
Since 2009 our licence has been held in Curaçao and supervised by the Gaming Control Board Curaçao, licence OGL/2009/4490/245, and that licence obliges us to understand where player money comes from. Asked for bank records, most people answer without trouble: the check is a routine AML step, never a suggestion that you did something wrong.
Which of these the desk wants depends on how your deposits were funded.
Recent bank statements
Payslips or employer letter
Tax or income records
Sale of an asset
Pension or benefit letter
Match the papers to your profile
After this block you will know which detail tripped the review and what to change.
Current papers onlyAnything past its expiry date cannot prove who you are today, so the reviewer has nothing current to accept. Send a valid, up-to-date document Check the expiry before uploading
My photo looks fine?Glare, shadows and corners outside the frame hide the very details the reviewer must confirm. Photograph on a flat, well-lit surface Keep all four corners visible
One clean data matchA name spelled differently or an old address against your profile reads as someone else's document. Compare spelling with your account details Send a statement showing the new address
Six answers below
Settle the last questions before you send
The worry that sending documents puts your personal details at risk or stalls your money.
Is it safe to send you my passport and bills?+
Yes. Everything travels over 128-bit SSL encryption, the same protection the cashier uses. Only the team handling your account opens the files, and [email protected] keeps them apart from daily chat.
Will I have to send the same documents again later?+
Usually not. Once a document is approved it stays on file and covers future withdrawals. A fresh copy is needed only when the old one expires or the address on it changes.
One of my documents came back refused — what now?+
Read the note attached to the refusal first, because it names the exact flaw. Retake the photo in daylight with all four corners visible and every line sharp, then reply to [email protected] with the new copy.
Can I keep playing without doing this check?+
No. Bethall Casino may ask for it at registration or at your first deposit, and the licence requires a completed check at the latest before your first withdrawal leaves. Playing and cashing out both sit behind it.
Why are you asking where my money came from?+
It is a routine AML step the licence puts on every operator, not a suspicion aimed at you. A salary, a business, savings or a property sale all answer it; a short bank statement or payslip is normally enough.
Which regulator stands behind this casino?+
The Gaming Control Board Curaçao regulates Bethall Casino N.V. under licence OGL/2009/4490/245, held since 2009. Its rules on identity checks and clean funds are the reason this page exists.
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